Consumer Bureau Moves to Cap Debt Collectors’ Calls, and Allow Texts and Emails

The new rules would bar collectors from making more than seven attempts a week to reach a debtor by phone. Once they make contact, collectors would have to wait a week before calling again.

The new rules also grant debt collectors a concession they have long wanted: allowing the use of email and text messages to try to reach delinquent borrowers. The messages would have to include an opt-out process for consumers who want to stop the communications.