Supervisory Highlights Consumer Reporting Special Edition Issue 14, Winter 2017

The CFPB’s vision is rooted in the obligations and rights set forth in the Fair Credit Reporting Act (FCRA) and Regulation V.1 In the last two years, we identified failings in compliance management systems and violations of law both at CRCs and at furnishers. As a result, we have directed specific improvements in data accuracy and dispute resolution at one or more CRCs, including:  stepped-up oversight of incoming data from furnishers;  institution of quality control programs of compiled consumer reports; monitoring of furnisher dispute metrics to identify and correct root causes; enhanced oversight of third-party public records service providers;  enforced independent obligation to reinvestigate consumer disputes, including review of relevant information provided by consumers; and  improved communication to consumers of dispute results.

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